Customer Support
Kontiki’s world-class customer support team listens to our customers' support needs and works hard to meet them. We are committed to making every implementation of Kontiki successful.
Support Services available
- Regular status meetings reviewing all open issues
- Monthly reports on all cases with status and resolution
- Quarterly business review of Kontiki deployment
- Meetings with the Kontiki Product Management team to discuss product features and enhancements
- Product training
- Upgrades to minor and major software releases for licensed products
- Flexible submission of service requests via email or phone
- Phone support for urgent issues 24 hours a day, 7 days a week
- Standard support from 6AM to 6PM Pacific on weekdays (excluding US holidays)
We provide comprehensive support services including maintenance of the server software, installing and updating the client and publishing application training. We assist in using the Web Services APIs to create a custom interface for publishing content to Kontiki.
Our customer support portal will provide these and other Kontiki product documents and videos. You can also view your open support cases and customer-specific deployment docs all in one place.
To contact Kontiki Customer Support, send an email to
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